Refund and Returns Policy
 

We want you to be fully satisfied with your purchase. If you are not happy with your item, we’re here to help.
 

Returns

• You have 14 days from the date of delivery to request a return.

• To be eligible for a return, your item must be:

  • Unused

  • In the same condition that you received it

  • In the original packaging

Please contact us at [insert email address] before returning any item so we can issue return instructions.

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• Once we receive your returned item, we will inspect it and notify you of the status.

• If approved, we will initiate a refund to your original payment method within 5–7 business days.

• Please note: shipping costs are non-refundable unless the item was faulty or damaged upon arrival.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us immediately with a photo and description so we can resolve it promptly.
 

Non-returnable items

We do not accept returns for:

• Digital downloads

• Custom-made or personalised items

• Items returned more than 14 days after delivery
   

Need help?

If you have any questions about your order or this policy, contact us at Support@TheReadingHut.com